WELLlife Care Delete Your Data

Last updated: September 27, 2026

Wondfo USA Co., Ltd., operator of the WELLlife Care app, offers several ways to delete your data, in line with our Privacy Policy, our Consumer Health Data Privacy Policy and applicable privacy laws (such as the CCPA and the Washington My Health My Data Act).

Option 1 — Delete your account in the app (fastest)

  1. Open WELLlife Care and sign in.
  2. Tap the Profile tab.
  3. Scroll to the bottom and tap Delete my account.
  4. Type DELETE (in capital letters) to confirm.
  5. Tap Permanently delete my account.

This deletes your account and the data listed below. If you used Sign in with Apple, we also revoke the app's authorization with Apple.

Option 2 — Delete your health data but keep your account

  1. Open WELLlife Care and go to Profile → Privacy & data.
  2. Tap Delete my data.
  3. Type DELETE DATA to confirm.

This deletes your health records, test history, photos, family profiles and Nina chat history from your device and from Cloud Sync, and turns Cloud Sync off. Your account, email, password and app settings remain.

To remove a single record instead, open it in the History tab, tap the ⋯ menu and choose Delete record.

Option 3 — Email us

If you cannot access the app, or want to make another privacy request, email appadmin@wondfousa.com with the subject "Data Deletion Request".

  • Please write from the email address on your account so we can verify that it is yours.
  • Tell us what you want deleted (your whole account, or specific data).
  • We respond within 45 days (extendable once by 45 days where the law allows).

What gets deleted

Data Delete my account Delete my data
Account (email, name, sign-in) Deleted Kept
Health records, test entries, strip photos, family profiles — on this device and in Cloud Sync Deleted Deleted
Nina chat history (stored on your device only) Deleted Deleted
Cloud Sync settings Deleted Cloud Sync turned off
Daily Care Log Deleted Turned off
Support messages stored in our database Deleted Kept
Sign in with Apple authorization Revoked Kept

What is kept, and for how long

  • Database backups may contain deleted records for up to 35 days, after which they are overwritten.
  • Data held by our AI service provider for Nina requests is retained for up to 30 days for abuse monitoring.
  • Screen-time statistics: a daily code derived from your account is kept for up to 60 days; daily totals per screen that do not identify you may be kept.
  • Staff-access audit log: 12 months.
  • Anonymous account-deletion statistics (the date of deletion and the account's age only), which do not identify you.
  • Reports or exports you already shared outside the app cannot be recalled by us.

Important

  • Deletion cannot be undone. Use Profile → Privacy & data → Export my data first if you want to keep a copy.
  • Deleting the app from your phone removes the data stored on that phone, but it does not delete your account or your Cloud Sync copy. Use Option 1 or 2 for that.
  • If you create a new account with the same email later, it starts empty; deleted data does not come back.

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